At ZEDHEX, we are committed to delivering your orders across the United Arab Emirates quickly, securely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website https://zedhex.com.

Order Processing

Once an order is successfully placed and payment is confirmed, it is typically processed within 24 to 48 business hours. Orders are prepared for dispatch from our fulfillment facilities and handed over to trusted third-party courier partners.

Shipping & Delivery Timeline

For customers within the UAE, the estimated delivery time generally ranges between 2 to 5 business days, depending on your emirate, product availability, and courier service coverage.

Deliveries to remote or non-serviceable locations may take additional time.

If international shipping is offered in the future, delivery timelines may vary based on destination country regulations, customs clearance, and courier processing times.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

ZEDHEX may offer free shipping on selected products or during special promotional periods.

Once an order has been dispatched, shipping fees (if applicable) are non-refundable.

Order Tracking

After your order is shipped, you will receive a confirmation email or message containing tracking details. You can track your shipment directly through the courier partner’s website.

ZEDHEX is not responsible for delivery delays caused by courier companies, weather conditions, public holidays, customs processes, or other circumstances beyond our control.

Customer Responsibility

Customers must ensure that all shipping information, including address, contact number, and location details, is accurate and complete at the time of placing the order.

ZEDHEX is not liable for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.

Failed Deliveries & Re-Shipping

If an order is returned due to failed delivery attempts, incorrect address details, or refusal by the customer, the re-shipping cost will be borne by the customer.

In such cases, refunds (if applicable) will be processed after deducting shipping, handling, and return charges.

Policy Updates

ZEDHEX reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

For any shipping-related questions or assistance, please contact us at support@zedhex.com or call +971506254790.